Final Sale Policy

• MOORE DESIGN COLLECTIVE is closing down. All sales are final.

  We do not offer returns, exchanges, refunds, or credit notes under any circumstances, including for faulty or incorrect items. Please shop mindfully before completing your purchase.

  Closing down sale items are strictly final and not eligible for return, exchange, refund, or credit.

 

Return to Sender Parcels

If a parcel is returned to us due to customer error (e.g. incorrect delivery details provided or failure to collect from a depot), MOORE DESIGN COLLECTIVE is not responsible for re-delivery. Any re-delivery costs must be covered by the customer.

 

For International Customers

To change currency refer to left hand side of the home page on the website and select from the drop down box. If viewing on a mobile phone select the menu on the left hand side, the currency converter is at the bottom on the drop down menu.

 

Taxes and Duties 

• For International Customers Prices displayed on our website include Australia's Goods and Services Tax (GST) of 10%. However, if you are shipping to a country outside of Australia, the GST will be automatically removed during checkout
• Please note that customs duties, import taxes, and other fees may apply upon arrival of your goods in your country. These charges are determined by your local authorities and are the responsibility of the customer.

Disclaimer

Please note that at times of high traffic on our website, our inventory levels may become incorrect. Please note that items held in your shopping cart are not reserved and may still be purchased by other customers. A sale is not final until you have processed payment and received a confirmation of order, however on very rare occasions double sales do sometimes occur. In such circumstances Moore Design Collective reserves the right to cancel any orders that we are unable to fulfil and will process a full refund of your order. We apologise in advance if this happens to you and thank you in advance for your understanding.

Many of the items available at MOORE DESIGN COLLECTIVE are handmade and may have slight flaws and imperfections, which are in our humble opinion, part of their charm. At no way at all unless indicated are the pictures of our tiles on the website indicative of the exact piece that you will receive. We try our best for all of our products to be as true to the image as possible but it is nearly impossible to photograph each and every individual piece to be displayed on our website. As the pieces are all made by hand including the shell ties, embellishments frames and pompoms, variations in colour and aesthetics is to be expected. Please contact us for an exact product image of any pieces that you may wish to order if you are concerned about small variations in products, noting that any desired items will not be held until final purchase is made and complete.

MOORE DESIGN COLLECTIVE does not provide warranties of any kind on any of its products or on any information provided on this the MOORE DESIGN COLLECTIVE website. While MOORE DESIGN COLLECTIVE strives to keep our website accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing.

Neither MOORE DESIGN COLLECTIVE, nor its employees, agents or contractors are not liable for any damages whatsoever arising out of, or in any way related to the use of this website or any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

MOORE DESIGN COLLECTIVE reserves the right to update the terms and conditions set out herein without notice.

Please note, all images contained on the MOORE DESIGN COLLECTIVE website remain the property of MOORE DESIGN COLLECTIVE and cannot be used without written permission.