* Please note, due to COVID-19 there are understandable shipping delays both domestically and internationally. For more details click here or alternatively contact us via the email below with any questions. email@example.com
- We are a boutique studio, we will ship your order as soon as possible. However if you place an order on a Friday or the weekend, your order will be dispatched the following Monday. If your order is urgent please let us know in the shipping delivery instructions.
- Shipping is calculated at check out. We use Australia Post for domestic and international orders. For larger items/orders freight prices calculated via weight.
- Please note that at the current moment we are unable to accept PO boxes or parcel lockers as a delivery address.
- Once an item has been dispatched we will notify you via email with your tracking information.
- Australia delivery times should be within 7 working days from dispatch of your order (depending on your location). ** Please note due to COVID-19 Australia Post are experiencing delays. Please click here for updated information
- Express shipping is available at an extra cost. **Due to COVID-19 Australia Post has suspended Express Post Guarantee. The Express Post service is still available. Click here for more information
- All items purchased from mooredesigncollective.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
- If your parcel has not been received within this time frame please email us on the email below so that we may resolve the issue firstname.lastname@example.org
- Please be mindful that you are responsible for tracking your own parcel, failure to collect your parcel from your local post outlet will result in your parcel being returned to us, upon which you will need to cover the costs of re-postage of your parcel.
- To ensure efficient delivery please ensure that the shipping address entered is correct.
- We currently ship to New Zealand, Europe, North America and Asia. If your country is not listed please get in contact with us via the email below and we will be more than happy to accomodate. email@example.com
- Please note you will be responsible for any additional local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value.
- If an order is refused by your country by no fault of our own, you are responsible for all shipping expenses and any additional costs incurred.
- You are responsible for tracking your own parcel, failure to collect your parcel from the designated outlet may result in your parcel being returned to us here in Australia upon which you will need to cover the costs of re-postage of your order.
- Please note that delays due to customs are outside of our control.
*PLEASE NOTE THAT AT PERIODS WHEN WE EXPERIENCE AN INCREASE OF ORDERS (E.G CHRISTMAS OR DURING A SALE PERIOD) DISPATCH TIMES MAY BE LONGER THAN USUAL AND WE THANK YOU IN ADVANCE FOR YOUR PATIENCE.